Annual Conference 2022

Amy Galea

Amy Galea is the Chief Primary Care Officer Designate of NHS Sussex Integrated Care Board. With her appointment, Sussex is one of a small number of ICBs with a Board level Executive representing primary care.

Amy has worked within the Sussex system for the last two years and is currently Executive Director for Primary Care and Senior Responsible Officer for the Sussex COVID-19 Vaccination Programme, having led the programme since its launch in December 2020, and having led the development and transformation of general practice in its recovery from COVID-19.

Amy originally trained as a radiographer and has held senior healthcare roles leading system development including at NHS England and Improvement, the Department of Health and The King’s Fund.

Claire Houston (Practice Index)

Claire is an experienced commercial management professional with a career that includes 15 years' primary care experience.

Working with Practice index, Claire brings a strategic and finance focus to the practices she supports both on a one-to-one and broader organisational level.

Session: Maximising Income

• Understand the need to carry out a cost benefit analysis
• Gain an overview of the income that can be generated from QOF, Enhanced Services, Immunisations, Care Homes, Premises etc.
• Identify the various resources that are available to maximise income

Dr Ed Coats

Ed is a doctor with degrees in Medicine, Extreme Human Physiology and Medical Law.

In 2009 he took a break from Medicine to join James Cracknell and Ben Fogle on the first ever race of its kind to the South Pole. Ed completed a two-day selection course beating over 650 applicants to win his place on the team. The expedition and selection process was filmed for a 5-part TV series for BBC2 called 'On Thin Ice'.

Prior to 'The South Pole Race', Ed was no stranger to physical hardship and had represented Great Britain as a track and field decathlete and led two teams to swim the English Channel for charity. After returning from the South Pole Ed celebrated becoming thirty with his '30 at 30' project taking on thirty adventurous challenges around the UK in a year, which included a Thames swim, a ‘Coast to Coast’ race across Scotland and an endurance mountain marathon on Dartmoor amongst others.

Daphne Robertson

Daphne Robertson is the founder and senior Partner of DR Solicitors.

Daphne is widely recognised as one of the country’s leading experts on all aspects of NHS Partnership and Regulatory law. She is one of only two ‘top ranked’ medical partnership solicitors in the Chambers UK legal guide and frequently speaks and writes on medical partnership matters.

Kay Keane

Kay has spent her career in Primary Care, initially working as a Medical Receptionist this opened her love for general practice. Working across all aspects of Primary Care, Kay ended up at NHSE with a national role, from which she was offered redundancy in 2015. She saw this as an opportunity to go back and re-engage with a patient facing role as a Practice Manager. During this return she realised that the family practice she loved had somewhat disappeared, she wanted to focus on patient engagement, improving patient health and well-being whilst maintaining a first-class medical service. This work is now described as collaborative practice, and Kay is cited as being a leader in this area. Focusing on what matters to the people and the population, utilising local skills, knowledge, and facilities to create a truly holistic service means that the practice is thriving under her leadership. Kay was awarded PM of the year in 2015 by the NAPC, speaks regularly about the role of Practice Management at national events, and is an expert in patient engagement and development. She is often interviewed, her skills and view given in national publications and shared as a truly unique leader of people, functions, and communities. A new type of Practice Manager for a new way of working.

Ryan Smith

I’m Ryan (He/his) and I work for the LGBT Foundation. My role is 'Pride in Practice Manager for Greater London and the South East'.

Being part of Pride in Practice is something that fills me with pride and passion, as health and wellbeing is so important to us all. Through having open minds and hearts everyone can learn to be loving and uplift others.

Cass Watson

I'm Cass (She/They), and I work for the LGBT Foundation. I am Pride in Practice Coordinator for Greater London and the South East.

Pride in Practice focuses on delivering accessible LGBTQ+ training and improving confidence for both medical professionals and patients. Healthcare is so important for everyone and something I am personally very passionate about.

Andy Coley

I work within a range of industries from gaming to healthcare to retail, supporting the mental health and wellbeing of teams through thought-provoking workshops, talks and training programmes.

I support organisations to look at professional boundaries and work-life balance and how they interact with their stakeholders, whether they be players, clients, patients or shoppers along with how they interact with each other. I’ve been working for the last 18 months with Ubisoft from Europe through to Australia leading a project to facilitate ‘Safe & exemplary interactions with players’.

I also help to create and embed a coaching-led culture within organisations and leadership teams by:

• Working with the management/senior leadership team to look at what they need or want to implement within the organisation
• Facilitating, educating and empowering staff to take a coaching led culture to the heart of their organisation
• Supporting that evolutionary change over a sustainable systematic way through ongoing support